Find out how to register at our practice and read other important information for patients.
Access to medical records
The practice is registered with the Data Protection Act 2018 (DPA 2018). Any request for access to notes by a patient, patient’s representative or outside body will be dealt with ... [continue] Access to medical records
Complaints and compliments
We take complaints very seriously. If you need to make a complaint about the surgery or the services we offer, please contact the management team by telephone or, if you ... [continue] Complaints and compliments
How to register
Our practice welcomes patients from most areas of ML2 (not ML2 9) and ML1 (5). Our area includes Wishaw, Cleland, Overtown, Waterloo, Garrion Bridge, and Bogside. Wishaw practices in the ... [continue] How to register
Patient confidentiality
We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient confidentiality
Patient feedback
We welcome and appreciate any views or suggestions you may have regarding any aspect of our service, including our website. Please let us know about your experiences, both good and ... [continue] Patient feedback
Patient rights and responsibilities
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your ... [continue] Patient rights and responsibilities
Privacy
Privacy notice As data controllers, GPs have fair processing responsibilities under the Data Protection Act and GDPR law 2018. This means ensuring that your personal confidential data (PCD) is handled ... [continue] Privacy
Text & email message service
We currently offer a text message service to our patient’s. Information provided in the message will vary from appointment details, advising patient to contact the surgery or askmyGP, asking patient ... [continue] Text & email message service
Updating your details
If you change your name, address or contact information, please update your details as soon as possible. A form can be collected from GP Reception or you can download, complete ... [continue] Updating your details
Using this website
The medical information on this website, and on any sites linked to from this website, gives general advice only and should not be used as a substitute for the personal ... [continue] Using this website
Violent or abusive behaviour
We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. Zero Tolerance FD Poster Policy – Zero Tolerance If a patient is violent or ... [continue] Violent or abusive behaviour
Hospital waiting times
https://www.nhsinform.scot/waiting-times New text message service will ask you to confirm whether you still need your secondary care appointment. please do not contact referral management, reply to the text mesage when ... [continue] Hospital waiting times
Date published: 8th October, 2014
Date last updated: 20th January, 2023
