We take complaints very seriously. If you need to make a complaint about the surgery or the services we offer, please contact the management team by telephone or, if you prefer, in writing. We will answer your concerns as soon as possible.
To pursue a complaint please contact a member of the management team who will deal with your concerns appropriately. The management team are:
Jennifer Cockburn, Practice Employee / Patient Manager
Margaret Norman, Practice Business Manager
Logan Practice
Wishaw Surgery
Logan Practice
Level 3, Houldsworth Centre
Kenilworth Avenue, Wishaw
ML2 7LP
We try whenever possible to resolve any issues within the practice but if for any reason you are dissatisfied with our response you are free to contact the Health Board or Scotland’s Public Services Ombudsman (SPSO):
NHS Lanarkshire Headquarters
Kirklands Hospital,
Fallside Road,
Bothwell G71 8BB
Tel: 01698 855500
Scotland’s Public Services Ombudsman (SPSO)
- Freephone adviceline 0800 377 7330
- Adviceline (from outside the UK) 0131 225 5300
- Online form www.spso.org.uk/online-contact
- In person 4 Melville Street, Edinburgh, EH3 7NS
- By post FREEPOST EH641, Edinburgh, EH3 0BR
